Reference

How We Protect Your Account and Your Rights

Your account on dewicasino is governed by clear terms that spell out how we handle your deposits, withdrawals, data and disputes.

Account terms apply from signupPayment security covered in fullData handling explained simplySupport channels always open
dewicasino How We Protect Your Account and Your Rights
REACH OUR LEGAL TEAM

How to Contact Us About Account or Legal Issues

Questions about your account terms, data rights, or disputes? We staff our support desk during business hours and respond to legal requests within five working days.

Live Chat Open the chat widget in the bottom-right corner of your account lobby.
Email Send legal questions to [email protected].
Account Settings Go to Settings > Legal & Support in your account to view your terms…
SECURITY & DATA RIGHTS

How We Handle Your Data and Account Security

Your data is encrypted end-to-end and stored on secure servers. We do not sell your information to third parties.

Encryption & Storage

All account data, payment details and chat history are encrypted with 256-bit SSL. We store data on European servers with daily backups and redundancy against loss.

Payment Verification

Every deposit and withdrawal triggers a verification step — a code to your registered phone or email. This prevents unauthorized access and confirms the payment is yours.

No Data Sharing

We do not sell, trade or rent your personal data to marketing lists, data brokers or advertisers. Payment processors see only what they need to clear your transaction.

Your Right to Access

Request a copy of all data we hold about you in Settings > Legal & Support. We'll send a file within ten working days containing every record linked to your account.

Data Retention

We keep your account data for as long as your account is active, plus seven years after closure for regulatory compliance and dispute resolution purposes.

Account Closure

You can close your account anytime in Settings > Account > Close Account. Any balance is returned to your original payment method within three working days.

Your Rights and Our Rules — Answered

Your account remains active and your balance is safe. If you have not logged in for twelve months, we may ask you to confirm you want to keep it open. You can always reactivate by logging back in. Your balance never expires.

Yes. If a deposit didn't reach your account or a withdrawal was reversed, contact support with the date and amount. We'll investigate with your payment provider. Most disputes are resolved within five working days. Keep your transaction receipt from DANA, OVO, GoPay or QRIS for faster resolution.

You can close your account anytime by going to Settings > Account > Close Account. Any remaining balance is sent to your original payment method within three working days. Once closed, you cannot reopen the same account; you must create a new one.

No. We keep your contact details confidential. Your phone and email are used only to verify your payments, send you account notifications and support messages. We do not sell or share them with advertisers, partners or any third party outside our payment processors.

Contact support immediately via live chat or email. We'll freeze your account, review the activity and work with your payment provider to reverse any unauthorized transaction. Enable two-factor authentication in Settings > Security to add extra protection.

We retain your game history for seven years after account closure for regulatory compliance and to help resolve disputes. Your current account history is always visible in Settings > Transaction History. You can export it anytime.

Withdrawals must go back to the same payment method you used to deposit. Minimum withdrawal is 50,000 IDR. Withdrawals via DANA, OVO, GoPay or bank transfer usually reach you within one business day. We verify every withdrawal to prevent fraud before processing.