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Your Privacy and Account Security on dewicasino

We collect and handle your personal information with the same care you'd expect when opening an account with real money at stake.

Data you controlClear retention rulesContact and request paths
dewicasino Your Privacy and Account Security on dewicasino
PRIVACY QUESTIONS

How to Contact Us About Your Data

Live Chat Reach our privacy team via the live chat widget in your account lobby.
Email Support Send privacy-related requests to [email protected].
Account Settings Log into dewicasino, go to Profile > Privacy Settings to view your stored personal…
YOUR RIGHTS

How We Protect and Manage Your Information

Data Encryption

All transactions—deposits via DANA, OVO, GoPay or QRIS, and withdrawals to your linked account—travel over encrypted HTTPS. Your password is hashed, never stored in plain text, so even our staff cannot see it.

Retention Periods

We keep account data for as long as your account is open and seven years after closure for tax and fraud prevention. Game logs and support chats are retained for two years unless you request earlier deletion.

Access and Portability

You can download a copy of your personal data—name, email, phone, deposit history, game records—by contacting support. We'll email you a file within five business days in a readable format.

Deletion Requests

You may ask us to delete your account and associated data. We'll close the account immediately and erase personal details within 30 days, except where tax or legal obligations require us to keep records.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to improve the lobby on mobile and desktop. You can disable non-essential cookies in your browser settings without losing core account access.

Third-Party Sharing

We share payment data only with your bank or payment processor (DANA, OVO, GoPay, QRIS operator) to process your deposits and withdrawals. We never sell your information to advertisers or data brokers.

Privacy Policy Questions

No. We store passwords encrypted; staff cannot read them. When you reset your password through the email link or live chat, you create a new one only you know. If you're locked out, support verifies your identity using your registered email and phone number before allowing a reset.

Game logs and gameplay data stay on file for two years. Deposit and withdrawal records (payment method, amount, date, transaction ID) are kept for seven years for tax reporting and fraud investigation. After your account closes, we retain financial records as required by law; personal details are erased within 30 days if you request deletion.

Yes. Open your account, go to Profile > Privacy Settings and select 'Download My Data.' We'll send you a readable file listing your name, email, phone, birth date, device history, payment methods linked, and game activity. It usually arrives within five business days.

We store a reference to your payment method (last four digits, provider name) to show you past transactions in your wallet. We do not store your full DANA PIN, OVO password or bank credentials. Your actual payment details stay with DANA, OVO, GoPay or QRIS; we only receive confirmation when the deposit clears.

Contact our support team immediately via live chat (24/7) or email [email protected]. Report the concern, describe what happened, and include your account ID. We investigate within 24 hours and will help secure your account, reset your password and check for unauthorized activity.

Yes, we use session cookies (to keep you logged in) and analytics cookies (to see how you use the lobby on mobile or desktop). You can disable non-essential cookies in your browser settings under Privacy or Cookies. Essential cookies for account security cannot be disabled, or you won't stay logged in.

Our privacy practices depend on local law where you live. We comply with data protection rules in the jurisdictions we operate in and aim for transparency around data handling. If you have questions about how local law affects your rights, our support team can explain the rules that apply to you in your region.