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Our Terms & Conditions: What Governs Your Account

When you open an account with us, you're entering into a straightforward agreement about how we operate, how you deposit and withdraw, and what happens if issues arise.

Account eligibility and verificationDeposit and withdrawal proceduresGame access and regional availability
dewicasino Our Terms & Conditions: What Governs Your Account
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How to Contact Us About These Terms

If you have questions about our Terms & Conditions or how they apply to your account, reach out to our support team.

Live chat Open the chat window in the bottom right of the lobby.
Email support Send your question to [email protected].
Account settings Log in, tap your avatar, and select 'Account' to review our full policy text…
HOW WE OPERATE

Your Data, Your Account, Your Rights

We take the terms you agree to seriously. This section explains how we handle the information you give us, how we keep your account secure, and what you can do if you…

Data we collect

At signup, we collect your name, email, phone number and payment details. We use this to verify your identity, process deposits and withdrawals, and contact you if there's an issue.

How we keep it safe

Your password is encrypted, and we store payment details on a secure server away from our main system. We never share your data with third parties without your consent.

Cookies on our site

We use cookies to keep you logged in, remember your game preferences, and track which games you play so we can show you content that fits your interests.

How long we keep data

We hold your account data for as long as your account is active, plus seven years after closure for compliance. You can request deletion earlier by emailing [email protected].

Changing your details

You can update your email and phone in Account Settings. If you need to change your name or identity documents, contact our support team to verify the changes.

Right to dispute

If you believe we've mishandled your data or broken our Terms & Conditions, email us with details. We investigate within 10 days and respond with our findings.

Terms & Conditions: Your Top Questions Answered

Minor breaches—like a single incorrect deposit—trigger a warning and we'll help you correct it. Serious breaches, such as using a fake name or attempting fraud, result in account suspension. We'll email you the reason and what to do next.

Yes. Log into Account Settings, select 'Close Account', and submit the form. We'll process any balance to your original payment method within three business days. Your account data is kept for seven years per our records policy.

Deposits via DANA, OVO, GoPay and QRIS are instant once verified. Withdrawals are processed after we confirm your identity and check your balance. Most withdrawals clear within 24 hours. Minimum withdrawal is Rp50,000.

We update our Terms & Conditions when required by local law or to improve clarity. We email all account holders 30 days before changes take effect and display a notice in the lobby. Continuing to play means you accept the new terms.

Our Terms & Conditions state that all game results are determined by certified random-number generators. If you dispute an outcome, contact support with your session ID and time. We investigate and review the game logs with you.

Depends on local law. Some games and features are restricted in certain regions. When you log in, you'll see only the games available to you. Our Terms & Conditions reflect your region's eligibility rules.

We encrypt all payment details and use PCI-DSS-compliant payment partners. Your DANA, OVO, GoPay and QRIS transactions are tokenized, meaning we never store your full card or account number on our server.